Houston Phone Doctors (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website houstonphonedoctors.com, use our services at our location (10497 Town & Country Way #700, Houston, TX 77024), or interact with us by phone or otherwise.

Please read this policy carefully. By accessing our website or providing us with your information, you consent to the practices described.

1. Information We Collect

We collect information that you provide directly to us and automatically when you use our services.

A. Personal Information You Provide:

• Contact & Identity Information: Name, email address, phone number, and signature when you initiate a repair.

• Device Information: Make, model, serial number/IMEI, passcode (for diagnostics), symptoms, and repair history.

• Financial Information: Payment method details (credit/debit card information is processed securely by our payment processors; we do not store full card numbers on our servers).

• Communications: Records of your correspondence with us, including service notes, estimates, and authorizations.

B. Information Collected Automatically (Website):

• Device & Usage Data: IP address, browser type, operating system, pages viewed, time spent on pages, and referring website when you browse houstonphonedoctors.com.

• Cookies & Tracking: We may use cookies and similar tracking technologies to enhance your experience and analyze site traffic. You can control cookie settings through your browser.

C. Information from Your Device (During Repair):

• During diagnostics and repair, our technicians may encounter personal data stored on your device. We do not proactively access, copy, or store this data unless it is essential to complete the service you requested (e.g., data migration). We treat any encountered data with strict confidentiality.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

• To perform, communicate, and invoice for repair services.

• To provide customer support and respond to inquiries.

• To send you important service updates, repair status notifications, and pickup reminders.

• To process transactions and send receipts.

• To improve our website, services, and customer experience.

• To comply with legal obligations and protect our rights.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

• With Your Consent: When you authorize us to share it (e.g., with a manufacturer if a warranty claim is needed).

• Service Providers: With trusted third parties who assist our operations (e.g., payment processors, SMS notification services, cloud storage providers) under strict confidentiality agreements.

• Legal Compliance: To comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of ourselves and others.

• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, or alteration. These include secure storage for physical repair tickets, encrypted digital records, and access controls. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

5. Your Data Backup Responsibility

CRITICAL NOTICE: Repair processes can result in total data loss. It is the sole responsibility of the customer to back up all data on the device (including photos, contacts, and documents) before submitting it for service. Houston Phone Doctors is not liable for any data loss, corruption, or breach of privacy that may occur during the repair process.

6. Your Privacy Choices and Rights

• Marketing Communications: You can opt-out of receiving promotional emails by following the unsubscribe link in those emails. Service-related messages (repair updates, receipts) are non-opt-out.

• Access and Updates: You may request to review, update, or correct the personal information we hold about you by contacting us.

• Do Not Track: Our website does not currently respond to “Do Not Track” signals.

7. Retention of Your Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements (e.g., for warranty claims, tax purposes). Repair records and invoices are typically kept for a minimum of four (4) years.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us.

9. Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review their policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top will reflect changes. Material changes will be communicated via our website or by email where appropriate. Your continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Houston Phone Doctors
10497 Town & Country Way #700
Houston, TX 77024
Phone: +1 (281) 965-8587